ICE has reviewed its policies, processes, procedures and practices to ensure that they meet legislation introduced within the European Economic Area (EEA), which includes the European Union (EU), in line with the EU Data Protection Directive (95/46/EC) and the EU Telecommunications Data Protection Directive (97/66EC) ("the Directives") and will continue to ensure that its policies, processes, procedures and practices comply in all respects with any future laws and regulations in relation to your privacy.
Information You Supply
ICE can obtain Personal Data from you (including your name, postal address, telephone number, email and your credit/debit card details in order to make payment and confirm the booking) from a number of different sources, including your IP address and cookies, over the telephone, through email or enquiries made through the website. You should be aware that when you are on our Web site you may hyperlink or be directed to other Web sites that are beyond our control and/or outside our service. These other Web sites may send their own cookies to Customers, and collect or solicit data and Personal Data. We do not control or endorse such third party Web sites and, therefore, are not responsible for their content, information, material, products, services or the hyperlinks or advertising contained or accessible through such Web sites.
"Cookies" are a standard browser feature that allows us to assign each visitor a unique, random number, like a user ID, which reside on your computer. This does not give us access to your computer or any personal information about you. Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most browsers are initially set up to accept cookies. You can re-set your browser to refuse all cookies or to indicate when a cookie is being sent. This way you have the opportunity to decide whether or not to accept the cookie. By accepting a cookie, keep in mind that your choice to decline e-mail offers remains unaffected. You may occasionally receive cookies from third party providers, and ICE does not control these cookies.
We exercise a high degree of care, skill and due diligence in providing secure transmission of your data and Personal Data from your computer to our Web servers. We use industry standard efforts to safeguard the confidentiality of your data and Personal Data, such as firewalls and secure servers, and secure server technology such as the industry standard Secure Socket Layers (“SSL") encryption to protect sensitive information such as credit card numbers for transaction purposes. All of your credit card information is kept on a secured server for maximum security. Your credit card and billing information is sent in an encrypted form and cannot be read over the Internet. Once we receive your credit card information, we store it on a server that is inaccessible from the Internet. All credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. You are welcome to call in your credit card information and complete your purchase by phone if you feel more comfortable doing so. Unfortunately, no data transmission over the Internet is 100% secure, and as a result, while we strive to protect your data and Personal Data, we cannot ensure and do not warrant the security of any information you transmit to us or from our on-line products or services, and you do so at your own risk.
Information to be sent abroad
In order to complete your booking, ICE will also need to collect information about you, and others included in your group, to pass to third parties (eg, relevant hotels, excursion operators, etc) for the purposes of booking your holiday, or for analysis, technical processing or other legitimate purposes. This may involve the transfer of information outside the European Economic Area (“EEA") and by providing ICE with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. The countries where such other facilities or third parties are situated may have no data protection legislation, or laws which are less rigorous than the legislation introduced by the Member States of the EU and the EEA. In such cases, we will ensure that your rights with regards to any such processing and your data will still be adequately protected. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and travel documentation to you), your email address and telephone number (if we need to contact you about your booking urgently), and the same details of those in your party. If we transfer your Personal Data to agencies or third parties outside the EEA, we require similar, binding contractual undertakings, and we monitor compliance. Our affiliated or related entities, associates and partners have agreed to adopt equivalent measures.
Data Protection Act
You have the right to ask ICE not to process your personal data for marketing purposes. You also have the right to access information held about you by ICE. Should you wish to have access to all or a particular part of your data, please contact Customer Service at ICE Europe Limited, Kettering Parkway, Kettering, Northants, NN15 6EY, or email us at info@OurHolidayCentre.com. Such access will be granted in accordance with the requirements of applicable national legislation and will be subject to a fee of £10 to meet ICE’s costs in providing you with details on the personal data we hold about you. The information will be forwarded to you within an appropriate period of time in accordance with applicable national legislation, and where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records.
You may at any time unsubscribe to receiving information from ICE by sending an email to info@OurHolidayCentre.com
If you change your contact details, please send an email with your new details to info@OurHolidayCentre.com
If you have any questions or concerns about the information ICE holds about you, you may email ICE at info@OurHolidayCentre.com. Alternatively, you may write to ICE at ICE Europe Limited, Kettering Parkway, Kettering, Northants, NN15 6EY.